This process applies from the time when you contact us to when we finish the detailed design. We may not follow it exactly, depending on your requirements, but it gives a good outline of the usual process. If you find at the end of the design process you want us to manufacture the design then we can do that too and will discuss it with you at the time.
To keep things clear, each stage in the design process is numbered D1, D2.. so that we can both be clear what we are talking about.
Send us as much information as you can so that we can offer you the best response based on our experience, this means as our client that you will get the most comprehensive service as quickly as possible.
Call us if you would like to talk the project through on 01723 336322
If you want to send us information you can do so in several ways:
By surface mail to: makersmith, Workshop No.2, Farfield, Wykeham, Scarborough, YO13 9QB
By email: to firstname.lastname@example.org
If you have a lot of electronic information and don't know how to send it, let us know and we will send you a link to a location on our Dropbox site where you can store it and we can access it.
We can accept most data formats for graphics and 2D & 3D drawing information. We also accept some specific programs for our process equipment. You can download our reference document here that tells you exactly what we accept.
Our response at this stage will depend on the complexity of your project. We will evaluate the information you send us and then:
We may need to meet you to discuss the project – if so we will call you to arrange a meeting.
We will acknowledge your enquiry and if necessary ask for further information or confirm we have all we need.
Once we have all the information we need, we will prepare and send to you:
When we receive your sign-off to proceed we send you a pro-forma invoice for the fee applicable to stage D4
You pay us the fee and we start stage D4.
We carry out a detailed evaluation of your project and prepare a full project proposal. We then send you:
When we receive your sign-off to proceed we send you a pro-forma invoice for the fee applicable to stage D5
You pay us the fee and we start stage D5.
Based on the agreed specification we carry out a full concept design exercise. We then issue you with:
When we receive your sign-off to proceed we send you a pro-forma invoice for 50% of the fee applicable to stage D6
You pay us the 50% fee and we start stage D6.
Based on the concepts agreed in D5 we fully detail the design. We then issue you with:
When we receive your sign-off, we send you a pro-forma invoice for the remaining 50% fee applicable to stage D6
You pay us the 50% D6 fee and the project is complete.
When we carry out work for you it is very important that you agree with our Terms and Conditions of business so that you know what to expect when we work together. They will be provided to you on other documents but you can also read and download them here. Terms and Conditions